Professional Experience

State of California; Department of Conservation - KAI PARTNERS

Working in partnership as a solution provider for the implementation of the Well Statewide Tracking and Reporting (WellSTAR).  Management of Training for Division of Oil, Gas, & Geothermal Resources (DOGGR), at the State of California, Department of Conservation.  

  • Develop and Execute Training Strategy & Plan
  • Manage 10 training workgroup participants in partnership with state and solution provider OCM lead
  • Establish relationships with key business partners and program stakeholders
  • Analyze design and develop both Instructor Led Training and Computer Based Training
  • Manage training logistics such as scheduling and announcements
  • Manage the training environment in partnership with system integrator and the OCM Lead
  • Monitor and report status on training activities
Blue Cross Blue Shield; Highmark, Inc. - TEKsystems

Assist the Learning Solutions Team with editing pre-written content using the Assima Training Suite for onboarding and ongoing training within the healthcare industry.


Cynosure – Westford, MA
Oxford International
  • Coordinate SAP and Salesforce training courses, cross-team knowledge sharing sessions and participate in Service Cloud user groups
  • Develop communication materials such as newsletters, email blasts, and media outlets throughout the company
  • Communicate daily with stakeholders and team captains regarding new SOP’s and business processes internally and externally
  • Develop training materials for SAP: Finance, Manufacturing, Sales and Service, and Quality
  • Develop training materials for Salesforce: Quotes and Proposals, Leads, Accounts, Contacts, Opportunities, Cases, Reports and Dashboards.
  • Deliver classroom and WebEx SAP and Salesforce Basic Navigation courses to over 388 employees nationwide
  • Review and understand Salesforce release management and make recommendations to implement new training solutions
  • Coordinate Brainshark development and recording of select courses and communications
  • Update Standard Operation Procedures to include integrated systems Apttus, Salesforce, SAP, and EZCommerce
  • Maintain structure and methodology of training portal
  • Provide weekly training and attendance status reports
McKesson IT – Atlanta, GA Training - Pros
  • Provide support to Training and Development Manager
  • Analyze current course content and translate into new learning and skill building documents
  • Responsible for redesigning and developing SAP training materials for Contract to Bill (CTB) module and Salesforce
  • Participate in project related meetings and collaborative discussions used to support training initiatives and goals on a wide range of client and employee training needs
Johnson Controls – Milwaukee, WI
  • Design and deploy training strategies to support successful project deployments including SAP and Salesforce
  • Serve as the Change Management and Communications thought leader for the internal and external customers
  • Serve as an uPerform Training Administrator
  • Develop training materials for Plant Maintenance (PM) including incoming work orders, planning, and scheduling
  • Engage with Technical and Functional teams to understand impact to business processes
  • Identify business problems using the Business Impact Assessment methodology
  • Conduct Gap Analysis using the ADITL approach (A Day In The Life)
New England Biolabs - Greater Boston Area Oxford International
  • Review, test and update Business Process Procedures (BPP’s)
  • Develop SAP Training Strategy for SD, FICO, PTP, and MM
  • Create Training Materials Demonstrations, and Quick Reference Guides (QRG) for SAP Modules
  • Perform SAP classroom training using Scenario Based Training approach 
  • Create simulations and demonstrations on various transactions in SAP
  • Train SAP users to execute SAP Transactions based on business processes
  • Provide strong organizational and communication skills with the ability to manage multiple tasks and assignments
  • Drive training to completion prior to “Go-Live”
Hibu/Yellowbook – King of Prussia, PA
Main Line IT
  • Identify key stakeholders, power maps and key areas of influence in US, India, Spain, Philippines, and LATAM
  • Engage business and suppliers to understand global Procurement and Finance Policy and Standards
  • Facilitate business and suppliers on-boarding to e-Procurement systems and tools
  • Increased compliance to systems and tools including the implementation of supplier catalogues
  • Capture and resolve business issues related to new policy and processes including Salesforce
  • Champion implementation and maintenance of Preferred Supplier Lists (PSL)
  • Support with training and awareness of procurement and finance organization impacts
  • Manage global finance and procurement analyst teams
  • Coordinate User Acceptance Testing (UAT) with scheduling and data loads using HP Quality Center
  • Develop and implement communications plan to align with global project plan
Johnson Controls – Milwaukee, WI
Redwood Global Partners
  • Responsible for development and training of PTP (Procure-to-Pay) and SRM (Supplier Relationship Management)
  • Teaming with SME to develop materials using tools such as uPerform for recording business Processes and work instructions, PowerPoint, Articulate, and Captivate for presentations and quick reference guides
  • Instructional design is based on future business processes that relate to Procurement Master Data, Procurement Execution, Receiving, Quality Inspection, and Inventory Management.  
  • Provide problem resolution and data creation for PTD (Plan to Distribute) and PTP (Procure-to-Pay) Modules
Smith & Wesson – Springfield, MA
Resource Global Professionals
  • Manage overall responsibilities for Training Development and Deployment of HTR, OTC, PLTP, PTP, RTR, and ATF Compliance and Regulation Modules
  • Developed approved Training Strategy and Plan with Curriculum
  • Document metrics for tracking training development and conduct weekly status meetings to PMO
  • Partner with PMO to communicate newly identified training initiatives, such as PrimeSys, Readsoft, and Pitney Bowes
  • Administrate current training documents and BPP’s using Ancile uPerform Server
  • Develop client and data strategy of Training Environment for upcoming Classroom Training
  • Assist Change Management Lead with “Day In The Life” Materials and Delivery
  • Confirm end-users with Change Management Lead and coordinate Role-Mapping exercises with Business Owners
  • Use SolMan to map Processes and Procedure Documents (PDD’s) and Business Process and Procedures (BPP’s)
  • Support training schedule across eight different shifts, three national offices, and 2000+ end-users
Morton Salt – Chicago, IL/Hutchinson, KS
Dickinson & Associates
  • Assist Morton Project Management team in deployment of training curriculum to assigned plant
  • Responsible for facilitating PM (Plant Maintenance) Work Orders and Notifications, MM (Material Management) Inventory Management and Requisitioning, PP (Production Planning) Process Order Confirmations, SRM (Supply Relationship Management) Shopping Cart Requisitions and Approvals.
  • Create data for classroom exercises weekly for plant location
  • Update current training documents using RWD uPerform
  • Deliver weekly progress reports that include attendance, accomplishments, planned and unplanned activities
  • Provide Go-Live Support to assigned plant for assistance with job specific transactions and business processes
Huntsman – The Woodlands, TX
  • Coordinate and Instruct Key User Training for SAP Migration, including PLTP, BPC, MM, IM, WM, and Physical Inventory
  • Work in partnership with Project Manager to plan, support, and implement Huntsman OCM solutions that have a meaningful and sustainable impact on the success of the Titan to Atlas M&A Project.
  • Establish new OCM Methodology and Roadmaps to match the Project Timeline.
  • Analyze system functions (i.e. Finance, etc) and create integrative plans to incorporate new OCM Methodology into current programs.
  • Serve as an authoritative contact for OCM solutions at Huntsman for the project.
  • Use of the ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) Best Practices Model for Change Management where appropriate
  • Develop preliminary templates to be used for OCM Implementation
  • PPT Presentation with flowchart depicting end-to-end OCM processes per Department/Location
Turner Construction – Woodcliff Lake, NJ
RWD Technologies – GP Worldwide
  • Conduct Train the Trainer sessions for MM (Physical Inventory, Purchasing, IM, and Consumption),  FICO (General Ledger, AP, AR), and backup personnel for BW and HCM courses
  • Evaluate current BPC (Business Planning and Consolidation)  processes
  • Edit FICO Course Content for GL, AP, and AR per client requests
  • Create BPC BPP ‘s as needed using uPerform documents and simulations
  • Coordinate meetings with SME’s, Superusers and training team to discuss training needs
  • Create eLearning and Instructor Led Training materials based on current and future business processes for Consolidation, G&A, Project Managers, Financial Managers, and Business Development Engineers
  • Obtain final approval on PowerPoint, Work Instructions, Quick Reference Guides, and Report Matrix
McKesson IT – Atlanta, GA
Advantis Global
  • Conduct Training on existing 2011 SAP CRM materials  
  • Evaluate current CRM training materials in SharePoint, LMS, and Business Repositories
  • Coordinate meetings with McKesson Technology Business Unit to understand needs and expectations
  • Integrate CRM upgrade enhancements into current training assessment
Amtrak – Wilmington, DE
  • Evaluate current processes pertaining Materials Management/Warehouse Management at 14 Plants
  • Conduct onsite SAP BW Upgrade to 7.3, MAXIMO, and Exacta Training at Plants to Managers and End-Users
  • Provide input to Monthly Newsletter concerning implementation
  • Create training materials for BW, MAXIMO, and Exacta MM Interfaces  
  • Administer RWD uPerform for recording of business processes to produce SAP/Exacta, Simulations, and Job-Aids
  • Provide Center Of Excellence support to Plants after Go-Live (Hypercare)
  • Coordinate new Physical Inventory & Cycle Count pilot to select warehouses
  • Create Work Instructions for End Users and coordinate knowledge transfer to Management
Lockheed Martin – Greenville, SC
EdgeRock Technology Partners
  • Delivered SAP formal training sessions for end-user / process owners in PM (PM Overview, Asset Management,  PM Integration and Organization Elements), BPC (Business Planning and Consolidation)
  • Develop Change Agent Network with current Business Owners, SME’s, and Functional Leads to provide communications throughout the base on upcoming projects
  • Compile data for Business Impact Analysis and Risk Analysis  
  • Conduct Analysis for Sustainment Services IT Department to identify top processes that are in need of training throughout the Greenville and San Antonio Operations
  • Write Training Plan and Strategy for current SAP Modules, MM, MRP, WM/IM, PS/Scheduling, PM and SD
  • Train Business Owners and End Users on new and upgraded processes in SAP BW Upgrade to 7.3
  • Use Oracle UPK 3.6.1 for recording of business processes to produce SAP/Help, Simulations, Job-Aids
NOVUS International – St. Charles, MO
Atos Origin, Inc.
  • Implemented best practice project management for the following modules:  Order to Cash, Procure to Pay, and Plan to Produce
  • Led a cross-functional team to develop and implement a new product introduction life-cycle process
  • Developed and successfully introduced a comprehensive training program for top executives
  • Planned and implemented a Project Management Office, together with all processes and procedures to support project covering new and legacy operations
  • Developed organization change management documents to support Blueprint Phase of project
  • Coordinate Train the Trainer workshops that include the following Modules: BW, MM, PM, Q2C, FICO, HCM
  • Provided successful formal SAP training in MM and PM
  • Developed and present training strategy and training plan to PMO and Client
  • Built templates to be used for design and confirmation reviews and evaluations
  • Responsible for setup of training client and data loads with assistance from BASIS and Security Team
  • Coordinated RWD uPerform and proprietary LCMS integration for training content
  • Partnered with Corporate Communications team to develop self-service website look and feel and to execute internal marketing

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